1. Introduction
Welcome to Clapie. This Privacy Policy explains how Clapie ("we," "us," "our") collects, uses, discloses, and safeguards your information when you use our mobile application and related services (the "Service").
We are committed to protecting your privacy. By creating an account or using Clapie, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access the Service.
2. Information We Collect
2.1 Information You Provide Directly
Account Information: When you register, we collect your username, password, email address, age, and profile information you choose to add (e.g., bio, profile picture).
User Content: This includes the short videos (1–70 seconds), images, text posts, comments, likes, and direct messages you create and share on the Service.
Communications: If you contact us for support or inquiries, we collect your contact information and the contents of your communication.
2.2 Information We Collect Automatically
Usage Data: We collect information about your activity on Clapie, such as the content you view, the accounts you follow, your searches, features you use, and the time and duration of your activities.
Device Information: We collect information from and about the device you use to access the Service, including hardware model, operating system, unique device identifiers, advertising ID, and mobile network information.
IP address, browser type, and language.
Location Information: (With your permission) General location data (e.g., city/country) based on your IP address or device settings to personalize content and comply with regional laws.
Cookies and Similar Technologies: We use cookies, pixel tags, and log files to collect information about your browsing and interaction with our Service. This helps us remember you, understand your preferences, and analyze trends.
2.3 Information from Third Parties
We may receive information about you from other sources, such as social media services if you link your Clapie account (e.g., Google or Apple). We also work with third-party analytics providers who give us demographic and interest-based data about our user base.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain the Service: To create your account, operate Clapie, and deliver the core features.
- To Personalize Your Experience: To suggest content and accounts you might like, and to customize your feed.
- To Communicate With You: To send you service-related announcements, security alerts, and support messages. With your consent, we may send you promotional communications.
- To Improve and Develop Our Service: To analyze user behavior and trends to understand how our Service is used and to develop new features.
- To Ensure Safety and Security: To detect, investigate, and prevent fraudulent transactions, abuse, security risks, and other harmful activities. To enforce our Terms and Conditions and comply with legal obligations.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Legal Basis for Processing
We process your personal data only when we have a legal basis to do so, including:
- Contractual Necessity: To provide you with the Service and fulfill our obligations under our Terms & Conditions.
- Consent: Where you have given us clear consent to process your data for a specific purpose (e.g., for marketing). You can withdraw this consent at any time.
- Legitimate Interests: To operate, maintain, and improve our business (e.g., for security, fraud prevention, and internal analytics), provided these interests are not overridden by your data protection rights.
- Legal Obligation: To comply with applicable laws and governmental requests.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- With Other Users: Your username, profile information, and all User Content you post are shared publicly as a fundamental part of the Service.
- With Your Consent: We will share your information outside the Service when you direct us to (e.g., if you choose to share a post to another platform).
- With Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as cloud hosting (e.g., AWS, Google Cloud), analytics (e.g., Google Analytics), and moderation services.
- For Legal Reasons: We may disclose your information to comply with legal processes or to protect rights, property, or safety.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
6. Data Storage and International Transfer
Storage Location: Your information is stored on secure servers located in India. However, as we use global service providers, your data may be processed in other countries.
Safeguards: When we transfer your data to other countries, we take appropriate measures to ensure it receives a similar level of protection as under Indian law, primarily through the use of standard contractual clauses and internal data transfer agreements.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Account Information: Retained while your account is active + 90 days after account deletion for audit and fraud prevention purposes, unless legally required otherwise.
- User Content: Retained until you delete it or your account is terminated. Deleted content may persist in backup copies for up to 90 days but will not be available to others.
- Usage Data: Retained for analytical purposes for a period necessary to provide and improve our services.
- Legal Requirements: As required by Indian laws (typically 5+ years for financial/tax records).
You can delete your account and personal data directly through the app's settings.
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You can access and update your account information in your profile settings at any time.
- Account Deletion: You can delete your account permanently in the app settings. This will remove your personal information and content from public view.
- Data Portability/Access: You have the right to request access to and receive a copy of the personal data you have provided to us, in a structured, commonly used, and machine-readable format, to the extent such right is available under applicable Indian law.
- Objection and Restriction: You have the right to object to or request the restriction of processing your personal data in certain circumstances.
- Cookies: You can usually set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
- Promotional Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe link in those emails.
We will respond to all legitimate requests within 15 days as required by Indian law. You may appeal our decision by contacting our Grievance Officer.
To exercise any of these rights, please contact us at arifhoquesarkar000@gmail.com.
9. Children's Privacy
Clapie is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information immediately.
If you believe a child under 13 has provided us with information, please contact us.
10. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
11. Automated Decision-Making
We use automated processing to personalize your content feed and recommendations. You can adjust these preferences in settings or contact us to appeal significant automated decisions.
12. Third-Party Services
Our Service may contain links to third-party websites/services. This Privacy Policy does not apply to those services. We recommend reviewing their privacy policies. We use third-party services that are DPDPA-compliant and have data processing agreements in place.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Last Updated" date. We may also provide additional notification (e.g., an in-app alert or email) for significant changes. Your continued use of the Service after the effective date of the revised policy constitutes your acceptance of the terms.
14. Grievance Officer
In compliance with Indian IT laws, we have appointed a Grievance Officer. If you have any questions or concerns about this Privacy Policy or our data practices, including to report a security vulnerability, you may contact them at:
Email: arifhoquesarkar000@gmail.com
Address: Dinhata Road, Coochbehar, West Bengal 736176, India
Response Time: We acknowledge grievances within 24 hours and resolve them within 15 days as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
15. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Company Name: Clapie
Email: arifhoquesarkar000@gmail.com
Address: Dinhata Road, Coochbehar, West Bengal 736176, India
Country: India